RETURN, WARRANTY & REFUND POLICY
Last updated: 18.04.2026
This Return & Warranty Policy applies to all purchases made through our website.
Company name: Modern Cosy Home Ltd
Business location: United Kingdom
YOUR LEGAL RIGHTS
Under UK consumer law, customers purchasing goods online have certain statutory rights.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.
Under the Consumer Rights Act 2015, all products must be:
• of satisfactory quality
• fit for purpose
• as described
These legal rights are not affected by this policy.
14-DAY COOLING-OFF PERIOD
You have the right to cancel your order within 14 days of receiving the goods.
To exercise your right to cancel, please notify us in writing by email.
After notifying us, you must return the goods within 14 days.
Items must be returned:
• unused
• in their original packaging
• with all accessories and parts included
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
30-DAY FAULTY GOODS GUARANTEE
If your product is faulty, damaged, or not as described, you may request a full refund within 30 days of delivery. To process your request, please contact us with the following:
• your order number
• photos of the issue
• a description of the fault
If the fault is confirmed, we will provide one of the following:
• full refund
• replacement product
• repair (where appropriate)
Return collection costs will be covered by us.
RETURNS AFTER 30 DAYS
After the first 30 days, if a fault develops, you may be entitled to a repair or replacement under your statutory rights. If the product is damaged accidentally by the client, they can lose the right to return it.
If repair or replacement is not possible, we may offer a partial refund depending on the product’s age and condition.
CHANGE OF MIND RETURNS
If you wish to return an item because you have changed your mind:
• the request must be made within 14 days of delivery
• the product must be unused
• the product must be in original packaging
Customers are responsible for return delivery costs.
Large furniture items may require a collection service, which may incur a collection fee.
NON-RETURNABLE ITEMS
The following items cannot be returned unless faulty:
• assembled furniture that has been used
• custom or made-to-order products
• clearance or discounted items marked as non-returnable
• products damaged due to misuse or incorrect assembly
REFUNDS
Once returned goods are received and inspected, refunds will be processed within 5–10 business days.
Refunds will be issued using the original payment method.
Shipping charges are non-refundable unless the item is faulty.
FURNITURE WARRANTY
All products sold on our website include a 12-month manufacturer warranty from the date of delivery. This warranty covers:
• manufacturing defects
• structural defects
• our products are covered for 12 months for materials, workmanship, and
functionality, based on the product’s nature and usage conditions.
•products damaged due to improper storage, improper assembly, improper
installation, improper use, abuse, misuse, improper modification, or cleaning with
Incorrect methods or cleaning agents are not covered. Indirect or incidental
Damages are also excluded.
•normal wear and tear, scratches, scuffs, or any damage caused by impact or other
Accidents are not covered.
•products placed under direct sunlight or in humid environments (such as kitchens
or bathrooms) for extended periods are not covered.
•products damaged from improper storage, assembly, installation, use, abuse,
misuse, improper modification, or cleaning with incorrect methods or cleaning
Agents are not covered. Indirect or incidental damages are also excluded.
Please note: Fabric, cushions, and leather covers that show signs of sagging,
Wrinkling or colour fading after more than one year of use are not covered under
this warranty.
The warranty applies only to non-man-made damages under normal usage, defective materials or workmanship
This Warranty Policy does not cover labour costs or other expenses incurred from
repairing, replacing, removing, or handling defective products in any manner. Under
Under no circumstances shall Modern Cosy Home Ltd’s liability exceed the purchase price of the defective product.
If a fault occurs within the warranty period, we will repair, replace, or offer a refund depending on the circumstances.
This warranty does not affect your statutory rights under UK consumer law.
WARRANTY EXCLUSIONS
This warranty does not cover:
• normal wear and tear
• accidental damage
• improper assembly
• misuse or neglect
• commercial use unless specified
DELIVERY DAMAGE
All deliveries must be inspected upon arrival.
If the product arrives damaged:
• notify us within 24 hours of delivery
• provide photographs of the damage
Failure to report damage within this timeframe may affect your claim. Please read our CLAIM PROCEDURE AND INSTRUCTIONS:
• A copy of the original order confirmation
• Model and quantity of the defective product
• A detailed description of the issue
• Photos or videos clearly showing the defect