DELIVERY POLICY
Last updated: 15.03.2026
This delivery policy explains how we deliver furniture and large items purchased through our website.
Company: Modern Cosy Home Ltd.
Location: United Kingdom

DELIVERY AREAS
We currently deliver to addresses within the United Kingdom.
Delivery to remote areas may take longer and may incur additional charges, depending on the zone.

Delivery Zones & Fee
We determine shipping fees by your location. We divide our delivery areas into three distinct zones: 
    • Zone 1 (Free Delivery): This covers our local area. Delivery is completely free with no minimum spend.
    • Zone 2 (Standard Delivery): This covers neighboring areas. Delivery costs a flat rate of [GBP 30].
    • Zone 3 (Extended Delivery): This covers outer areas. Delivery costs a flat rate of [GBP45]. 

DELIVERY TIMES

Standard delivery times are usually between 7 and 14 business days, depending on the product and destination. Sometimes delivery is faster: for example, if you order on Friday, you might receive your package that same weekend, depending on our current order volume and delivery schedule.
Some larger items, such as sofas or beds, may take 7–14 business days if the products are in stock or up to 12 weeks if the client orders some certain products.
Customers will be notified once the order has been dispatched.

LARGE ITEM DELIVERY
Large furniture items may require a two-person delivery team.
This service may include:
• delivery to your front door
• room-of-choice delivery (where available)
Assembly services are not included unless specifically stated. For assembly service, a separate charge will be agreed upon with the client.

DELIVERY CHARGES
Delivery charges depend on the following:
• product size
• weight
• delivery location
The final delivery cost will be displayed at checkout.

MISSED DELIVERY
Customers must ensure someone is available to receive the delivery.
If delivery fails due to customer absence, a re-delivery fee may apply.

DELIVERY DAMAGE
Please inspect the item upon delivery.
If the product arrives damaged:
• Report it within 48 hours.
• Send photos of the damage.
Failure to report damage within this timeframe may affect your claim.

DELIVERY ACCESS
Customers must ensure that the delivery location is accessible.
If the furniture cannot fit through doors, hallways, or staircases, delivery may not be completed.
In such cases, return shipping charges may apply.

CONTACT